Operations that let’s you focus on
marketing & sales

Operators should not spend their time on managing IT
platforms but on selling products to happy customers

We take away the hassle of managing an IT platform

Our team as an extension of yours

Strong service levels

Always on the latest software version

Many operators do not have the expertise in house to run and manage IT applications.

That is why we offer our platform in a Software as a Service model where we take care of the IT hassle. Letting our customers focus on marketing, sales and taking care of their customers

Enjoy a platform that is managed for you 24*7,
with high availability and always the latest features.

  • Our team is separated into 2 main functions. Operations and Product & Delivery
  • Each team has its own main focus
  • Operations take care of the day to day running of the platform, monitoring and act as a single point of contact for the operational teams in the operator
  • Product & Delivery take care of product development, new roadmap releases, project delivery of all requirements and act as a single point of contact for the business teams in the operator
  • The teams work closely together to ensure the quality and stability of the platform
Key services included under the SLA:
Platform availability
99.95%
24*7 monitoring
Included
Infrastructure & application daily maintenance
Included
Infrastructure & application issues prevention and resolution
Included
Full backups (real time)
Included
Support by phone or Jira ticketing tool
Included

We believe that Telco’s do not only require a feature-rich platform but also a great service.

Therefore, high availability, 24*7 support and daily maintenance are all included in our standard service package.

We believe that Telco’s do not only require a feature-rich platform but also a great service.

Therefore, high availability, 24*7 support and daily maintenance are all included in our standard service package.

Key services included under the SLA:
Platform availability
99.95%
24*7 monitoring
Included
Infrastructure & application daily maintenance
Included
Infrastructure & application issues prevention and resolution
Included
Full backups (real time)
Included
Support by phone or Jira ticketing tool
Included

If something does go wrong, we provide fast response times to let you know that we are on the case.

Because your business matters to us

Guaranteed reaction and issue resolution times:
Guaranteed reaction time during working hours P1 incidents
15 min
Guaranteed resolution time during working hours P1 incidents
4 h
Guaranteed reaction time outside of working hours P1 incidents
30 min
Guaranteed resolution time outside of working hours P1 incidents
4 h

If something does go wrong, we provide fast response times to let you know that we are on the case.

Because your business matters to us

Guaranteed reaction and issue resolution times:
Guaranteed reaction time during working hours P1 incidents
15 min
Guaranteed resolution time during working hours P1 incidents
4 h
Guaranteed reaction time outside of working hours P1 incidents
30 min
Guaranteed resolution time outside of working hours P1 incidents
4 h

Let’s create a plan that let’s you focus on marketing and sales

1.

Discuss the issues you currently have in running your platform

2.

Show you how we have solved these issues for some of our customers

3.

Provide you with a plan that shows how you could start focussing on marketing and sales

We know many Telco’s struggles to manage their IT platforms. Their organisations are not setup to run IT applications on a daily basis.

We have worked with and for different Telco’s and MVNEs and know what it takes to deliver at our best abilities at any moment in time.

We understand what Telco’s and their customers expect from our platform and have build both our solution as our organisation to support the high availability and high volume of transactions that is required.

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