CRM that lets you answer 90% of your
customers’ questions within 3 steps

Software should not restrict but put operators in control,
making their customers happier

Want to know how?

We let Telcos easily manage their customers and products

All relevant customer information in 1 system

Clear Customer 360 View

Easy to use Service processes

Trying to get a complete picture of all customer information is not always
an easy task for call centre agents, or for customers themselves online

Our CRM solution provides a single dashboard with all relevant customer
information and the possibility to make changes and create tickets

Want to know how?

Enjoy the flexibility of a platform that allows you to easily manage
your customer base and keep your customers and agents happy

Customer 360 View

Comprehensive 360-degree view of the Customer, its subscriptions and all relevant information.

Service activities

Service activities like Change SIM
or Change Offer are available to support
a Customer.

Case & Problem

Trouble Tickets can be used
to track and manage Customer
issues.

Search customer

Validate customer

Answer question

After customer has been found and identification has taken place the agent will see a summary page with the most important customer and subscription information.

Next Best Offer and Next best Action are directly integrated to this page.

After customer has been found and identification has taken place the agent will see a summary page with the most important customer and subscription information.

Next Best Offer and Next best Action are directly integrated to this page.

Behind the summary page, a set of detailed pages is available. 90% of all questions can be answered and actions started directly from the summary page.

All other relevant information and actions can be found on the detailed page.
This setup is used for both self-service as customer care

Behind the summary page, a set of detailed pages is available. 90% of all questions can be answered and actions started directly from the summary page.

All other relevant information and actions can be found on the detailed page.
This setup is used for both self-service as customer care

Change offer for existing customers & subscriptions end up in a shopping basket.

This allows us to include delivery, capture payments and create contract (annexes) where required in a clear, consistent flow.

Change offer for existing customers & subscriptions end up in a shopping basket.

This allows us to include delivery, capture payments and create contract (annexes) where required in a clear, consistent flow.

Other changes like temporarily freezing a subscription, suspend services, register a new payment card, change customer details, etcetera are handled in agent-friendly way.

Capturing or submitting changes can lead to an API being called to validate the information and an order being created for execution

Other changes like temporarily freezing a subscription, suspend services, register a new payment card, change customer details, etcetera are handled in agent-friendly way.

Capturing or submitting changes can lead to an API being called to validate the information and an order being created for execution

Cases are created for individual customer requests or complaints that cannot directly be handled while the customer is on the phone, or can be used in the self-service channel for the customer to raise a question.

Based on the selected category a template with default questions, to capture the required information can be displayed.

Categories will also be used to route cases to agents with the correct skill set to resolve the case

Cases are created for individual customer requests or complaints that cannot directly be handled while the customer is on the phone, or can be used in the self-service channel for the customer to raise a question.

Based on the selected category a template with default questions, to capture the required information can be displayed.

Categories will also be used to route cases to agents with the correct skill set to resolve the case

If there is an issue involving many customer a problem ticket can be created.

Problems are visible to all agents. When problems are created it is possible to connect individual cases to a problem. When agents create a new case they can also directly add it to an existing problem.

Once linked the case will follow all updates and status of the problem it is connected to. Customers will receive individual updates based on the information captured in the problem and once resolved, closing the problem will also close all related cases

If there is an issue involving many customer a problem ticket can be created.

Problems are visible to all agents. When problems are created it is possible to connect individual cases to a problem. When agents create a new case they can also directly add it to an existing problem.

Once linked the case will follow all updates and status of the problem it is connected to. Customers will receive individual updates based on the information captured in the problem and once resolved, closing the problem will also close all related cases

Let’s create a plan that enables you to answer 90% of all questions within 3 steps

Discuss the challenges you currently face in managing your customers

Show you how we have solved these challenges for some of our customers

Provide you with a plan that shows how you could manage your customers better

We have seen call centre agents having to work in 15 different applications to serve their customers.
The time lost, and mistakes made because of this have a big impact on the overall operational spend of operators.

Our team has analysed how agents like to work, what information they require to be at hand to answer any question or execute any request and have used that input to design our CRM. It provides a comprehensive Customer 360 view, supports all service activities undertaken by agents and for questions that cannot be answered directly allows for cases to be created.

All information and features are of course not only available to agents in CRM but also directly to customers in self-service and a mobile application. Allowing customers to completely manage their own account and subscriptions where and when they want.

Get started

Want to know how to configure and launch a new offer in less than 5 minutes?

CRM that lets you answer 90% of your customers’ questions within 3 steps

Software should not restrict but put operators in control, making their customers happier

We let Telcos easily manage their customers and products

Trying to get a complete picture of all customer information is not always an easy task for call centre agents, or for customers themselves online

Our CRM solution provides a single dashboard with all relevant customer information and the possibility to make changes and create tickets

Enjoy the flexibility of a platform that allows you to easily manage your customer base and keep your customers and agents happy

Customer 360 View

Service activities

Case & Problem

After customer has been found and identification has taken place the agent will see a summary page with the most important customer and subscription information.

Next Best Offer and Next best Action are directly integrated to this page.

After customer has been found and identification has taken place the agent will see a summary page with the most important customer and subscription information.

Next Best Offer and Next best Action are directly integrated to this page.

Behind the summary page, a set of detailed pages is available. 90% of all questions can be answered and actions started directly from the summary page.

All other relevant information and actions can be found on the detailed page. This setup is used for both self-service as customer care

Behind the summary page, a set of detailed pages is available. 90% of all questions can be answered and actions started directly from the summary page.

All other relevant information and actions can be found on the detailed page. This setup is used for both self-service as customer care

Change offer for existing customers & subscriptions end up in a shopping basket.

This allows us to include delivery, capture payments and create contract (annexes) where required in a clear, consistent flow.

Change offer for existing customers & subscriptions end up in a shopping basket.

This allows us to include delivery, capture payments and create contract (annexes) where required in a clear, consistent flow.

Other changes like temporarily freezing a subscription, suspend services, register a new payment card, change customer details, etcetera are handled in agent-friendly way.

Capturing or submitting changes can lead to an API being called to validate the information and an order being created for execution

Other changes like temporarily freezing a subscription, suspend services, register a new payment card, change customer details, etcetera are handled in agent-friendly way.

Capturing or submitting changes can lead to an API being called to validate the information and an order being created for execution

Cases are created for individual customer requests or complaints that cannot directly be handled while the customer is on the phone, or can be used in the self-service channel for the customer to raise a question.

Based on the selected category a template with default questions, to capture the required information can be displayed.

Categories will also be used to route cases to agents with the correct skill set to resolve the case

Cases are created for individual customer requests or complaints that cannot directly be handled while the customer is on the phone, or can be used in the self-service channel for the customer to raise a question.

Based on the selected category a template with default questions, to capture the required information can be displayed.

Categories will also be used to route cases to agents with the correct skill set to resolve the case

If there is an issue involving many customer a problem ticket can be created.

Problems are visible to all agents. When problems are created it is possible to connect individual cases to a problem. When agents create a new case they can also directly add it to an existing problem.

Once linked the case will follow all updates and status of the problem it is connected to. Customers will receive individual updates based on the information captured in the problem and once resolved, closing the problem will also close all related cases

If there is an issue involving many customer a problem ticket can be created.

Problems are visible to all agents. When problems are created it is possible to connect individual cases to a problem. When agents create a new case they can also directly add it to an existing problem.

Once linked the case will follow all updates and status of the problem it is connected to. Customers will receive individual updates based on the information captured in the problem and once resolved, closing the problem will also close all related cases

Let’s create a plan that enables you to answer 90% of all questions within 3 steps

Want to know how to configure and launch a new offer in less than 5 minutes?

Hello!

CRM that lets you answer 90% of your
customers’ questions within 3 steps

Software should not restrict but put operators in control,
making their customers happier

Trying to get a complete picture of all customer information is not always
an easy task for call centre agents, or for customers themselves online

Our CRM solution provides a single dashboard with all relevant customer
information and the possibility to make changes and create tickets

Enjoy the flexibility of a platform that allows you to easily manage
your customer base and keep your customers and agents happy

All other relevant information and actions can be found on the detailed page.
This setup is used for both self-service as customer care

All other relevant information and actions can be found on the detailed page.
This setup is used for both self-service as customer care